Question 1

What is a tenant?

Accepted Answer

A tenant is one company workspace. Its customers, invoices, stock, people and settings are isolated from every other company. Users only see the tenant they belong to.

Question 2

What do the four packages include?

Accepted Answer

Starter is CRM and accounting: 5 users, 500 customers, 200 invoices, 49 EUR per month. Professional adds inventory, projects and field service: 15 users, 3,000 customers, 2,000 invoices, 89 EUR per month. Business adds HR, payroll, WhatsApp and advanced reports: 25 users, 10,000 customers, 5,000 invoices, 149 EUR per month. Enterprise includes every module, including AI, with unlimited limits and a custom price. A yearly catalog figure is ten times the monthly price and is not charged. Checkout is not connected.

Question 3

Does the interface language change invoices?

Accepted Answer

No. Interface language is personal. Document language is stored on the tenant and is what amounts, tax labels, units, dates and statuses use.

Question 4

Does completing a work order create an invoice?

Accepted Answer

No. Work orders are on Professional and above. Completing one keeps the hours, materials and typed signature name. The invoice is created separately in the office. Photos and drawn signatures are not stored.

Question 5

Do reminders collect the debt?

Accepted Answer

No. The reminder ladder is a checklist at day 3, day 14 and day 30. Serviqoo does not add collection costs or statutory interest.

Question 6

Are online payments included?

Accepted Answer

No. Checkout providers are not connected. The payments screen records status only.

Question 7

Which package includes AI?

Accepted Answer

Enterprise only. Starter, Professional and Business do not include the AI assistant.

Question 8

How long is the trial?

Accepted Answer

14 days on every package. The workspace keeps the package you chose during setup.

Frequently asked questions